Dear yyy,
Thank you for your email to Microsoft Regional Sales received on June 29, 2009. My name is xxx and I am glad to be of assistance.
With regard to your concern about the charge of the shipment, I would like to inform that the DVD is for free, you no need to pay. If there is anything I can help with it in the future, please feel free to let me know.
yyy, I hope I was able to address your enquiry to your satisfaction and we appreciate the time taken to write to us and please feel free to contact us should you require further assistance.
Best regards,
其實簡單一句 "Yes, it is free" 或者 "No, you no need to pay", 睇半秒已明意思. 寫到咁長睇成幾秒先搵到答案, 仲要多幾秒睇埋落去先知後面全部癈話. 如果封封電郵都咁既話仲使做野既?
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