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標題: 當顧客不再永遠是對的時 ---- Enough is enough!!!!
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發表於 2010-8-11 06:27 PM  資料  短消息  加為好友 
當顧客不再永遠是對的時 ---- Enough is enough!!!!

美國廉航空中服務員乘充氣梯離開客機成名
(商台)2010年8月11日 星期三 15:58

美國廉價航空公司JetBlue 的男空中服務員斯萊特,同乘客爭執後,啟動緊急充氣滑梯離開客機,一夜成名。有網民在社交網站為他開設專頁,至今有七萬多人登記支持他。有人更留言,說要封他為偶像。 三十八歲的斯萊特,被控行為不檢及危害安全等,他神情輕鬆,面帶微笑到法院應訊,獲准保釋。他的辯護律師說,客機在匹茲堡起飛前,兩名女乘客因擺放行李問題爭執,斯萊特調停期間,被擊中頭部。客機降落紐約    後,斯萊特被其中一名乘客謾罵,他為了避免衝突才離開。有目擊的乘客早前指,斯萊特離開前,用機上的廣播系統,以粗口辱罵有關乘客。



廣播向乘客嗆聲 捷藍空少搭充氣滑墊逃(2010/08/10 12:36)
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國際中心/綜合報導

美國捷藍航空(JetBlue)公司的男空服員斯萊特(Steven Slater)在與乘客爭吵之後,竟然打開緊急逃生用的充氣滑墊,帥氣地滑下剛降落不久的飛機,在停機坪上邊走邊扯下身上的領帶,頭也不回地駕車離開甘迺迪機場,他「離家出走」的瘋狂舉動讓所有目擊者都看的目瞪口呆。

據報導,從匹茲堡飛往紐約的1052班機才剛剛停靠航站大廈,就有一名乘客起身打開座位上方的置物櫃,不理機員們要求他坐好,逕自的從置物櫃拿出隨身行李;39歲的斯萊特(Steven Slater)再度要求該乘客坐好,勸阻不被理會之外,他還被這名乘客從置物櫃取出的行李K到頭。

發生激烈口角後,斯萊特開始無法控制他的情緒,竟然直接拿起機艙內的廣播器,用非常不雅的字眼把對方痛罵一頓,再啟動逃生用的充氣滑墊直接滑出飛機,到服務人員停車場駕車回到皇后區的家,悻悻然地結束他20年的空少生涯,但「瀟灑」的作風隨後就被破門而入的執法人員逮捕。

目前,捷藍航空公司正和聯邦航空管理局(FAA)、紐約新澤西航港局調查該事件。捷藍航空公司則拒絕對此事件表示意見,只說「我們乘客和機員的安全無虞」。




http://abcnews.go.com/US/steven- ... e/story?id=11367793
Steven Slater, JetBlue Flight Attendant Out on Bail
JetBlue Flight Attendant Frustrated With Passenger, Exits Plane on Emergency Slide



Aug. 10, 2010—

Steven Slater, the JetBlue flight attendant who probably found one of the most dramatic ways to quit a job ever, walked out of jail this evening after his $2,500 bail wa posted.

After he was released, Slater was picked up by a minivan and driven away, New York City Department of Correction spokesman Stephen Morello said. He did not have details on who posted bail for Slater.

Meanwhile, JetBlue said Slater had been removed from duty pending an investigation.

The 38-year-old flight attendant, who on Monday allegedly cursed out an entire aircraft, grabbed a beer and then exited the plane by deploying the emergency slide, appeared in court this morning with a grin on his face.

As JetBlue Flight 1052 from Pittsburgh was taxiing to a gate at New York's John F. Kennedy International Airport, Slater tired to assist a woman who was struggling with her carry-on luggage, his lawyer Howard Turman told a judge in Queens today.

An argument that evidently began in Pittsburgh erupted again in New York, according to Slater's lawyer. Slater believes the middle-aged woman "maliciously" hit him on his head with her luggage, Turman said.

That's when Slater apparently grabbed the plane's intercom and made an expletive-laced speech, grabbed a beer from the galley, opened the door and slid down the emergency evacuation chute.

In a written statement to the Queens County District Attorney's Office, Slater said, "I lost patience after a female passenger had an argument with another passenger and then opened the bin door hitting me on the head without apologizing, I got on the microphone and said, 'To those of you [who] have shown dignity and respect these last twenty years, thanks for a great ride.' I accessed the porthole pulled the door handle inflating the slide, took my baggage and slid down the slide and left."

His lawyer portrayed Slater as a man standing up to a flying public that is out of control.

"This is an example of how airline civility is missing," Turman told the court. "People just don't have courtesy anymore."

Steven Slater's Mom: 'I Would Have Snapped, Too'

Slater's mother, Diane Slater, a retired flight attendant interviewed at her home in Thousand Oaks, Calif., by ABC News station KABC in Los Angeles, defended her son.

"I don't think he's going to be in trouble very long," she said. "I think he just had a very small meltdown, and I think he deserves to be able to have that meltdown if you saw the egg on his head where he got smacked."

Diane Slater told the station that the passenger should face charges for interfering with an airplane crew member, her son, and "smacking him in the head."

"I can understand why he snapped, and I would have snapped too. In fact, I probably would have snapped more than he did," she said. "I also don't think that people who are in the service industry should be abused by anybody, whether it be a passenger or anybody."

JetBlue Flight Attendant Exits Plane on Emergency Slide

Slater apparently talked freely to police at JFK about the incident, including at one point "flamboyantly" reenacting the event, police sources told ABC News.

Besides the in-air stresses of his workplace, Slater appeared to have a lot else going on in his life.

He told police that his father died recently and his mother has cancer, police said.

After the run-in with the passenger, Slater was sent to the front seating area of the plane where he was seen drinking freely, police said. Then he got on the public address system and made his dramatic exit.

Slater then reportedly took the airport's AirTrain to an employee parking lot and drove to his nearby home, where police later arrested him.

Police said the passenger had no intent of hitting the flight attendant with her suitcase. She did not commit a crime and was simply guilty of rudeness. The police hope to interview the woman as a formality, but had not done so by midday today, according to sources.

Heather Robinson was a passenger on the flight and was surprised by the PA announcement. She hadn't seen the fight or the slide deploy.

"I just thought it was just someone who was angry and was just giving what you would imagine as a fantasy quitting speech," Robinson told ABC News. "It is the thing that everyone fantasizes about, quitting in a dramatic way I guess."

"He sounded like he was fed up," she added. "Not angry, so I wasn't scared or anything."

Robinson said she doesn't condone what Slater did but understands where he was coming from.

"I had empathy for him. He wasn't threatening or anything," she added. "It was clear to me that was just a person sounding off."

Police say that Slater could have killed or severely injured somebody on the ground with his escape. The emergency slide deploys out of the aircraft with a force of 3,000 psi. The typical car tire pressure is around 30 to 35 psi.

When asked about possibly killing somebody on the ground, Turman replied: "There's a window. He's worked in this industry for years. He knows the correct procedure."

The cost to replace the chute, according to the police report, is more than $25,000. Additionally, JetBlue could lose tens of thousands of dollars more, while the jet out of service for repairs.

JetBlue Passenger Saw Steven Slater After Slide Incident

Passenger Phil Catelinet said that as the plane was taxiing to the gate, it stopped and several passengers got up to get their bags. One of the flight attendants announced that the plane was not quite at the gate yet and asked everyone to sit down.

He then heard Slater on the overhead sound system say, "I've had it."

A few minutes later on the AirTrain, he saw Slater.

"I recognized him from the flight; it looked like he had a cut on his forehead. I recognized his voice when he started talking to another passenger from our flight about how he'd just had enough and quit his job," Catelinet wrote on his blog. "Then he said something about someone using the emergency slide to get off the plane. I still wasn't sure what had happened. I thought a passenger had taken the fun way out."

Catelinet said Slater was telling another passenger on the train that he was fed up with this passenger who had a bag problem.

"He said something like 'your bag's right here!' and mimed pulling the emergency slide," Catelinet wrote.

Slater, who lives in the Belle Harbor section of Queens, New York, has been charged with criminal mischief, reckless endangerment and criminal trespass. Besides setting bail, Judge Mary R. O'Donoghue signed two orders of protection: one for Steven Gullian, the captain of the JetBlue flight and another for June Donovan of JetBlue security. Both gave witness statements to the police.

JetBlue would not say how long Slater has worked for the airline, but his LinkedIn profile says he worked as a flight attendant since 1994, when he worked for the former Business Express. He also worked for the now-defunct TWA and for Delta, then apparently had a job as the Burberry accessories shop manager at Bloomingdale's.

According to the profile, at JetBlue he is a member of the "inflight values committee" and is the chairman of the "uniform redesign committee."

Turman, his court-appointed lawyer, said today that Slater has been dedicated to the airline industry since he was 19 years old and that he lost friends in the crash of TWA Flight 800 and in the 9/11 attacks.

"I found him to be personable and gentle," Turman said. "I think he can't believe the amount of attention this is getting."

ABC News' Andrea Canning, Richard Esposito, Desiree Adib, Sharde Miller, Jean Shin, Shimon Prokupecz, Michael S. James and Dean Schabner contributed to this report.

Copyright © 2010 ABC News Internet Ventures

[ 本帖最後由 VampireA 於 2010-8-11 06:30 PM 編輯 ]





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發表於 2010-8-11 06:53 PM  資料  短消息  加為好友 
係網上好多人話佢係人民英雄,重有人幫佢開群組 !! ~





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QUOTE:
原帖由 williamgundam 於 2010-8-11 08:11 PM 發表
係網上好多人話佢係人民英雄,重有人幫佢開群組 !! ~

只可以話佢好"潮"





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發表於 2010-8-11 07:12 PM  資料  短消息  加為好友 
唉,真係唔知講咩,我有時比D無理取鬧又唔識野既客投訴產品乜乜物物,真係好火滾,
不過同佢講多幾句,話同佢向厰方反映下,笑笑口,稍后回復佢,
離開左,佢係好客就幫佢claim,寸既咪算咯!費事同佢嘈啦!
其實佢都係呻幾句,有個人聼下,有冇回應都係次要。甘就平息左啦!

D野無話解決唔到既!

另一方面睇,好多顧客都係好無知,又要扮識,又要將責任推過黎,
所以,我成日同D同事講,你咪Educate下佢地咯!佢地唔係永遠是對架嘛!
一買一賣,兩相情願,我又無欠你既!我洗咩受你氣呀?太寸我唔做添呀!

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發表於 2010-8-11 07:41 PM  資料  短消息  加為好友 
一買一賣  我從來唔認為"顧客永遠是對的"

至於呢位人兄旣然為了避免衝突才離開  
但又點解離開前又用機上的廣播系統以粗口辱罵有關乘客 ???

佢啟動緊急充氣滑梯離開客機 就大把唔相關人仕要同佢善後
(得罪佢嘅只係兩名成客.....)佢可能以為咁做好型好瀟洒啦....

至於有網民為佢開設專頁,有七萬多人登記支持
又反映左D民智lor...
網上乜人冇丫? 反正大家都係隠形人
白小姐攞住份可笑嘅政網 一樣有選票啦

[ 本帖最後由 frankie 於 2010-8-11 09:13 PM 編輯 ]





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發表於 2010-8-11 09:04 PM  資料  短消息  加為好友 
Appledaily真快手, 再次提高國際知名度...
http://www.boingboing.net/2010/08/10/jet-blue-epic-bail-a.html

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